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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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What is the status of my order?
Please login to your account at to check the status of your order. Additionally, you will receive an email once your order is shipped.
How do I update my payment information?
If you received a message from our Billing Department indicating we were unable to receive an authorization on your credit card, you can simply login to your account at
How to I return an item?
To return an item you purchased, please submit a ticket to obtain a Return Authorization Number. For prompt and efficient service, please be sure to indicate the exact reason you wish to return the pr...
How soon will my order be shipped?
At, we know how important it is for you to receive your order as quickly as possible. That's why all orders placed by 4:00pm ET (Monday through Friday) will be processed and shipped the ...
How do I get technical support for an item I purchased?
Please refer to the product manual for instructions on using the product you purchased. If you still require assistance, please submit a ticket for prompt and immediate assistance. Be sure to indicate...

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